Frequently Asked Questions

We offer a wide range of industrial kitchen and restaurant equipment, including but not limited to commercial ovens, refrigerators, fryers, grills, dishwashers, and more. Explore our catalog to discover the full range of products available.

Yes, our equipment is designed to meet the needs of both small and large-scale businesses in the food service industry. We offer various sizes and capacities to accommodate different kitchen setups.

Yes, we stand by the quality of our products. Most of our items come with a manufacturer's warranty. Please check the product details or contact our customer support for specific warranty information.

Absolutely!

Our knowledgeable customer support team is ready to assist you in selecting the best equipment for your specific needs.

Contact us via email/phone for personalised guidance.

Once your order is shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to monitor the status and location of your shipment.

Additionally, you can log in to your account on our website to check the order status.

Please refer to our "Return Policy" page for detailed information about our return process, eligibility criteria, and any associated fees.

We strive to ensure customer satisfaction, and our return policy is designed to be transparent and fair.

Yes, we offer competitive pricing for bulk or wholesale orders. Contact our sales team at info@alpaco.co.za for more information and to discuss your specific requirements.

Yes, our products meet industry standards and regulations.

We prioritise quality and compliance to ensure that our equipment meets the necessary safety and performance requirements.

You can reach our customer support team through our Contact Us page, where you'll find our email, phone number.

We're here to assist you with any questions or concerns you may have.

If you have any additional questions or need further assistance, please don't hesitate to contact us. We're here to help!

Q: Can I place orders for specialised products that are not listed on your website, or can I request customised packaging for my specific needs?

A: Absolutely! We understand that each business has unique requirements.

To order special products or request customised packaging, please contact our dedicated sales team at info@alpaco.co.za.

Our team will work closely with you to understand your specifications, source the desired products, and discuss tailored packaging options.